PreviewFirst Terms and Conditions

Your satisfaction is very important to us. Let's make sure PreviewFirst is equipped to deliver the expectations you have. These terms and conditions are in effect to further clarify our responsibility to each other and to make sure we all have the same expectations before agreeing to do business together

When ordering products and services from PreviewFirst.com, you acknowledge that you have agreed to become a party to and legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions, you may not access or otherwise use the services of PreviewFirst.com.

Virtual Tour Services:

  1. Copyright Materials: PreviewFirst.com cannot accept or add any copyrighted photos to the virtual tour. Client expressly states that Client has permission to use or owns the copyrights on all images provided to PreviewFirst.com.
  2. Photography Credits: Photography credits cannot be included on any photos uploaded.
  3. Turn Around Time: PreviewFirst.com guarantees 24 hour turn around time or you will get your next virtual tour for free. If photos are provided on a Friday, the Virtual Tour will be ready by the same time on the following Monday. An order qualifies as "In Progress" upon finalization of the order.

Placing Orders:

  1. Your credit card is charged at the time your order is submitted.
  2. When ordering photography service, you are paying for a reservation - to reserve the photographers time so that he or she will not be available to provide service to someone else.
  3. There is a seven percent credit card processing fee that applies to all refunds.
  4. There are no refunds for any work which has already commenced.

Photography Services:

  1. Copyrights Granted with conditions: Any photography ordered from and provided by PreviewFirst includes the right of client to print, publish or transfer images as they deem appropriate for the purpose of their own business. Should images be transferred (whether in digital or print form), PreviewFirst terms and conditions are also transferred. Abuse or misuse of this copyright grant is considered a copyright violation and considered unlawful. Client and/or any transferee agrees to include "Photography by PreviewFirst.com" alongside, on top, or underneath any photo provided by PreviewFirst.com in clients advertising.

  2. It is understood that any and all originals, proofs, sample prints, and digital representations remain the property of PreviewFirst, and they may be used for advertising, display or any purpose thought proper by PreviewFirst.
  3. Client understands that there are many types of photography offered by PreviewFirst.com; Before placing your order, be sure to review our website for details, samples and pricing.
  4. Client agrees that the property will be ready for photography to commence when photographer arrives for the scheduled appointment.
    • All lights should be turned on, including any table lamps, closets, bathrooms, etc.
    • Hot Tubs and waterfalls should be turned on.
    • Pool equipment and clean sweepers should be out of site.
    • Items not intended to be in the photographs, such as toys, laundry, cleaning supplies, newspapers, jewelry, pool cleaning equipment, tools, etc, will need to be stored out of site before the photographer arrives.
    • All vehicles should be removed from the driveway and garage doors closed.
    • Client should open all window coverings.
  5. Photo sessions must be scheduled with company personnel via phone or via the PreviewFirst.com website Virtual Tour ordering process.
  6. When ordering photography service for multiple properties, each residential address (whether a duplex or neighboring home) is considered a separate location and requires a separate order. This policy applies regardless of the square footage or number of photos requested.
  7. Client understands that our photographers are contract photographers and that photographers are not equipped to provide PreviewFirst.com service and support. All questions pertaining to a virtual tour order, server or support must be conducted via phone or email with qualified Company personnel.
  8. Client agrees to defend and hold Company and photographer harmless regarding any damage to property or furniture, including accusations of theft. In the event that photographer accidentally breaks or otherwise damages personal property while in the course of photographing the property, client agrees to reimburse seller for any and all expenses involved and will not demand reimbursement from Company or photographer.
  9. Client agrees to pay an automatic rescheduling fee for any orders rescheduled less than 24 hours in advance, as follows: STANDARD PHOTOGRAPHY $25 - TWILIGHT PHOTOGRAPHY $175.
  10. Client agrees to pay an automatic cancellation fee for any cancellations not made at least 24 hours prior to the scheduled photoshoot, as follows: STANDARD PHOTOGRAPHY $50 - TWILIGHT PHOTOGRAPHY $175.
  11. In the event that nobody shows up at the property to assist the photographer with access, photographer will wait 15 minutes, before leaving. Client agrees to pay an automatic cancellation fee for any missed appointments.
  12. Client agrees to notify Company if Client is running late. Whenever possible, photographer will wait at the property until Client arrives. Client understands that photographer may have another appointment immediately following and may not be able to wait or complete the photoshoot. If Client chooses to reschedule photoshoot, the reschedule fees are areas follows: STANDARD PHOTOGRAPHY $25 - TWILIGHT PHOTOGRAPHY $150.
  13. Client agrees to provide Company with all necessary contact information, so that in the event the photographer is lost or otherwise late, Company or Photographer can contact client.
  14. Virtual tour turn around time is 24 hours, beginning at 8:00pm the day of the scheduled photoshoot. When photographs are taken on Friday's the virtual tour will be ready by 5:00 pm the following Monday.
  15. High resolution image files will be removed from the web server within 60 days. Original photographs are deleted and no longer available after sixty (60) days.
  16. When specifically requested to do so by the client, and to the best of its ability, PreviewFirst will digitally remove certain objects (whether permanent or temporary) from a photograph. However, PreviewFirst strongly advises against the use of such photos for advertising purposes if what is being advertised is false or misleading in any way, and PreviewFirst is not responsible or liable for the way in which a photo may be used by the client. Editing fees apply ($100/hr in 15 minute increments).
  17. PreviewFirst may offer special discounts and promotion codes. These discounts and promotions are considered courtesy offers and do not represent an actual dollar value. They are temporary in nature and may not have a published expiration date. Therefore, terms and conditions of these promotional offers are not always posted and are subject to change without notice.
  18. If client requests a specific photographer, PreviewFirst will always do its best to accommodate it, however we cannot guarantee a specific photographer. In such cases when your scheduled photographer is not available, we will always do our best to make sure another photographer can accommodate the scheduled time. All PreviewFirst Photographers undergo the same qualification process and training, and are equipped to provide you with high quality images.

Customers may use their own photos to create a virtual tour. Client expressly states that client has been given the authority and express permission by property owner to post photographs of property on the internet for advertisement purposes. PreviewFirst.com is not responsible for any cause or claim against client arising out of this agreement. Client agrees to defend Company and hold company harmless from any accusations of theft or property damage.

When Photography Services are ordered, Company strongly recommends that the home owner or the Client accompany the photographer while photographing the property. If neither Client nor homeowner is present at the time the tour is photographed, and the Client has made no prior requests regarding shot selection, the shots taken will be at the discretion of the photographer. PreviewFirst.com claims no responsibility for the photographer's selection of shots except in cases of extreme negligence.