PreviewFirst Terms and Conditions
At PreviewFirst, your satisfaction is our top priority. We are committed
to delivering excellent service and want to ensure clear expectations
between us. These terms and conditions explain our mutual
responsibilities and commitments. Please read them carefully. If you do
not agree, do not proceed with the order. Questions? Contact us at
service@previewfirst.com
By clicking "I agree," you confirm that you have read, understood, and
accepted these terms and conditions. If you do not agree, you may not
access or use our services.
Virtual Tour Services
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Copyright Materials:
We cannot add copyrighted photos or music to virtual tours unless you
have full rights. If a homeowner requests photo removal, we will
unpublish the tour.
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Photography Credits:
Only PreviewFirst credits may appear on photos we upload.
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Photo Quality:
If you provide photos that do not meet our quality standards (e.g., heavily altered HDR images), we may cancel your tour and issue a full refund to maintain our brand standards.
Insurance and Liability
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You confirm that all properties we access are safe and free from hazards, such as aggressive animals or disruptive tenants.
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Properties must be covered by homeowner’s or corporate liability insurance.
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If damage occurs during a shoot, you agree to handle any claims with the property owner and will not hold PreviewFirst or the photographer liable.
Order, Cancellation & Refund Policy
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Your credit card is charged when you approve the order, reserving the photographer’s time.
When ordering photography service, you are not only paying for a service, you are paying
for a valuable reservation ensuring the photographer will be available for you and will
not be available to someone else. Please do not place an order unless you plan to keep the appointment.
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Cancellations require at least 24 hours’ notice. If you fail to give notice, you agree to forfeit the amount paid for your photography reservation. There are no refunds for appointments canceled the day of the appointment. If less than 24 hours notice is given, fees apply:
- Standard Photography: $50 cancellation / $25 reschedule
- Twilight Photography: $150 cancellation / $75 reschedule
- Other Services: 50% cancellation / 25% reschedule
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If you are late or miss an appointment, and the photographer cannot wait, rescheduling fees apply.
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Please ensure we have your contact details for smooth coordination.
“People hate paying cancellation and reschedule fees. We hate charging them. Please be mindful that a real person will not be able to work because you reserved their time, committed to be there for you.”
When Photography Services are ordered, PreviewFirst strongly recommends that the property owner or the Client accompany the photographer while photographing the property. If neither Client nor property owner is present at the time the home is photographed, and the Client has made no prior requests regarding shot selection, the photos taken will be at the discretion of the photographer.
Photography can be very subjective. It's possible you may not like the photos provided by PreviewFirst.
If you are unhappy with the photos, please let us know so we can make it right for you.
Nothing is more important to us than your complete satisfaction. If we can do better, we are always willing
to do whatever it takes to correct the matter. If you want the photographer to return and take new photos,
we just need you to tell us specifically what you would like differently.
If you are not happy with the photos due to weather conditions, or if for example you don’t like the way the sun was causing shadows or hot spots, or because the home was not prepared… promise you won’t ask for a refund or a free “go-back-out”. Sorry we have to say this. We know it sounds silly, but these are actual reasons people have given.
Photography Services
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Delivery of photos and virtual tours should be expected by 8:00 PM the next business day, however we often deliver them much sooner. An automatic email is sent you when the photos and tour are ready.
If the email goes to spam or for any reason doesn’t get to you, it’s okay… just check your PreviewFirst Account for the status.
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We aim to provide at least 25 photos per shoot, with the number varying based on property size.
| Square Footage |
Images |
| 500 to 1000 s.f. |
25 -
It’s hard but we get creative |
| 1000 - 2000 s.f. |
25 - 30 |
| 2500 - 4500 s.f. |
30 - 40 |
| 4500 - 8000 s.f. |
40 - 50 |
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Luxury Home Photography is required for large spaces needing advanced lighting.
“Luxury Home Photography” is a service for which powerful lights are used to light up large volume rooms with big windows.
Please don’t expect Luxury Home Photography lighting, unless you order Luxury Home Photography.
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Each residential address requires a separate order, even for multi-unit properties.
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Download photos within 30 days. We keep original files for 7 days for any editing requests.
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Photos will remain available for download for 30 days and may not be accessible any longer. We highly recommend that you save your images immediately, when available.
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Editing is billed at $25 per 15-minute increment; object removals or enhancements (e.g., blue skies, fire in fireplaces) are billed at $100/hour.
Photography Preparation
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Ensure the property is fully prepared before the photographer arrives: Air Condition on when necessary, ceiling fans off to avoid blur, vehicles moved, lights on, window coverings open, clutter removed, and water features activated.
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Items not intended to be in the photographs, such as trash cans, toys, laundry, cleaning supplies, newspapers, jewelry, pool cleaning equipment, tools, etc, must be stored out of sight before the photographer arrives.
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We can digitally remove certain items upon request, but we advise against using edited photos in misleading ways. Item removal is billed at $25 per 15-minute increment; object removals or enhancements (e.g., blue skies, fire in fireplaces) are billed at $100/hour.
Virtual Tour Subscription
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It is your responsibility to review every photo and remove any which you do not want included in the virtual tour - such as the for sale sign or any information which may be in violation of your MLS agreement. This also applies to any photo which does not represent the property well. If community photos are provided, you must confirm the correct community photos were included by deleting any that are not a match.
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Virtual tours remain online for one year. If you’ve placed at least one order in the last 12 months, your tours stay active.
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Inactive accounts (no orders in 12 months) will have tours removed. You may extend a tour for $10 per year if your account is inactive.
Community and Stock Images
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Let us know before your appointment if you want to include community photos. These are provided as a complimentary bonus IF time allows.
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Exclusive usage rights for photos are available for $15 per photo; additional time and fees apply for exclusive community shots.
Stock Images
If you have a photography appointment and want to add community photos, please let us know before the appointment. PreviewFirst maintains a database of stock imagery of many communities, including neighborhood signage, gates, club houses, gyms, pools, tennis courts, beaches, lakes, walking trails, etc. If we already have the photos from a previous shoot, we can use those. If we don’t have them, we’ll need to make sure the photographer has enough time to get them. This is a complimentary service and community photos are considered ‘bonus” imagery. We can only capture these photos IF we have enough time during the scheduled appointment.
Common Use
Community photos which do not include the specific subject property, are “community photos”.
They are intended for future use in virtual tours, for any home PreviewFirst Photographs in that neighborhood.
Exclusive Usage Rights
If you would like your own community photos to be used exclusively for your virtual tours, and for which you would own the exclusive usage rights, please make sure you schedule enough time for your photography appointment. Additional charges will apply. Depending on how many community photos will be delivered, an extra 30-60 minutes may be necessary. Typical rates are $100-150.
Miscellaneous
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We strive to accommodate requests for specific photographers but cannot guarantee availability. All PreviewFirst Photographers undergo the same qualification process and training, and are equipped to provide you with high quality images.
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PreviewFirst is not responsible for any claims arising from the use of your photos.
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Promotional offers are temporary and may change without notice.
We appreciate your understanding and look forward to working with you. Our goal is to provide excellent service and outstanding photography every time.
